About Our Practice and Policies
Your Path to Mental Wellness Starts Here
Dear Future Clients,
Welcome to HAWON Services, your dedicated destination for exceptional mental healthcare in sunny San Diego, California. I’m Jay Timacdog, a licensed psychiatric-mental health nurse practitioner. I have a passion for serving adults and geriatrics in our community.
At HAWON Services, we understand the unique needs and challenges that adults and geriatrics face in navigating mental health concerns. From comprehensive psychiatric evaluations to personalized medication management with brief psychotherapy sessions, our goal is to provide holistic and compassionate care that addresses your individual needs and promotes your well-being.
Whether you’re seeking support for anxiety, depression, PTSD, or cultural integration, our approach is rooted in cultural sensitivity and a commitment to your holistic health. We recognize that stigma, accessibility, and financial constraints can sometimes pose obstacles to seeking help, which is why we strive to create a welcoming and inclusive environment where you can feel comfortable and supported on your journey to wellness.
Our dream outcome is to see you thriving, armed with enhanced coping skills, strengthened resilience, and improved mental well-being. Your objections and concerns are important to us, and we’re here to address them with empathy and expertise every step of the way.
I invite you to explore our services and resources, and to reach out with any questions or to schedule an appointment. Also, don’t forget to take advantage of our FREE 15- minute discovery phone call. You can access this by clicking on our booking link to set up a time that we can have a chat.
Together, let’s embark on a journey towards mental wellness and fulfillment.
Warm regards,
Jay Timacdog, DNP, MBA, PMHNP- BC, AGNP-C, APRN
Psychiatric- Mental Health Nurse Practitioner
On scheduling your FIRST appointment with us
1. Choose How to Schedule: You can schedule your appointment online by clicking this Client Portal link or by calling the office 619-345-0086 for assistance. Don’t forget to upload a copy of your insurance card and driver’s license for verification.
2. Fill Out a Form: Before your first appointment is confirmed, you’ll need to fill out an intake form online. It asks about your health history and some questions about how you’re feeling.
3. Get Confirmation: Once your appointment is set (after submitting your intake form and coverage is verified), you’ll get an email confirming it. Your first appointment might last up to an hour.
4. Meet Your Provider: During your first appointment, your healthcare provider will talk with you about your health history and any concerns you have. They’ll also work with you to plan for treatment.
5. Follow-up Appointments: After the first appointment, follow-up sessions will be shorter. The frequency of appointments might change depending on how you’re feeling and what the treatment plan is.
6. Reach Your Goals: The goal is for you to start feeling better and for your symptoms to improve. Your provider will work with you to make sure your mental health is getting better.
PAYMENT OPTIONS
HAWON Services offers flexible payment options to suit your needs, including cash pay or self-pay. We’re also partnered with a range of insurance providers, including Aetna, United Healthcare, and Optum, both in-network and out-of-network. For active-duty military members, we accept Tricare as a non-network participating provider.
To explore additional insurance options and learn more about our coverage, visit Jay’s profile on Grow Therapy by clicking this link. He is also credentialed with other insurance providers to better serve you.
CLINICAL SERVICE & PRACTICE POLICIES
It is recommended for clients to provide 48-hour notice to avoid the $50 cancellation fee. Likewise, clients arriving late for either telehealth or in-person visits will have their appointment automatically canceled after 10 minutes for 30-minute follow-ups or 15 minutes for 1-hour sessions. This is to respect the time of other clients and for safe practice.
Medication prescriptions should be requested during the visits to facilitate discussions of the medication efficiency, side effects, and frequency of use. Clients needing a refill between sessions are advised to call their pharmacy as soon as possible. The pharmacist can send a refill request to your healthcare provider. Allow 48-72 business hours for medications requested outside of your appointments to be processed and completed. Your healthcare provider may not authorize refills if you have no future appointment. Healthcare providers are legally required to ensure that you are in active treatment if they are prescribing medications.
In the event of a missed, rescheduled, or canceled appointment, medications may not be refilled. Additionally, the healthcare provider does not refill prescriptions for controlled substances should the client lose, misplace, or accidentally destroy them. If there is a pattern of repeated cancellations and refill requests over the phone, this will be addressed evaluated on a case-by-case basis with a service charge of $50 for phone refill requests for each occurrence.
HAWON Services does provide refills of medications provided by other providers from another practice for other medical conditions including narcotic pain medications, and not required to prescribe any medications on your first visit.
Health And Wellness Outlook Nursing Services, Inc. (HAWON Services), complies with applicable Federal and State civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.
HAWON Services does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
HAWON Services does not have on-call coverage for emergent situations or have assisting prescribers to support emergent needs during after hours, holidays, or weekends.
In the event of an emergency (feeling suicidal, homicidal, or having medical emergency), call 911 or go to the closest emergency room.
If experiencing crisis or needing immediate help, call the crisis hotline, 988. For non-urgent matters, send a message though the Client Portal or leave a voicemail by calling HAWON Services number (HIPAA compliant), which will be addressed in the next business day or within 24-78 hours.
If a client’s need for consultation outside of an appointment of non-emergent nature (medication side effects, increase in symptoms, etc.), client can a message through the Client Portal (fastest way) or call the HAWON Services.